Returns & Exchanges
At Jewelry by Moon Magic, we want you to be completely enchanted by your new treasures. If you are not entirely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place your jewelry in its original Moon Magic gift box and secure it inside a padded shipping envelope to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing