Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Jewelry by Moon Magic pieces?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that earrings are non-returnable for hygiene reasons.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the pouch provided with your purchase.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty covering any manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.